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In Case you Wanted to Ask Us...

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Can I use ALMA oil during pregnancy?
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Absolutely. ALMA Mama & Baby Oil provides plenty of moisture and effectively prevents stretch marks. It improves blood circulation and promotes the elasticity of the skin. Use either as a body oil or as a bath additive.

Regular massages promote well-being to you and your baby. The unborn child receives more oxygen via the umbilical cord and feels the warmth that is generated.

ALMA oil's versatility lies in its suitability for both mothers and babies. The delicate and fragrant scent of our oil ensures unforgettable moments together with your baby.

From what age can ALMA be used?
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All ALMA Babycare products are made from only the highest quality raw materials and are specially designed to meet the special needs of delicate baby skin and can therefore be used from birth. The oil in particular is not only an important companion in baby care, but also supports the bonding between parents and baby thanks to our special ALMA essential oil blend.

What is "green washing" and why is it particularly important in the mom & baby care sector?
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The topic of "green washing" is incredibly widespread in the cosmetics industry. It suggests to the customer that they are buying a natural product. Manufacturers work with packaging, coloring and visual elements. For example, the mention of natural oils is often enough to make the customer believe that they are buying a green product. We recommend looking out for natural cosmetic certificates such as Cosmos Organic, Cosmos Natural or Austria Bio Garantie. Natural cosmetics certificates evaluate products based on the ingredients used as well as their farming practices.

Natural cosmetics are often much more expensive than conventional skincare - why?
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Natural products cost more than petroleum products, even if there is unfortunately no conclusive explanation for this. And raw materials from organic farming cost even more. This has to do with the fact that they are often small farms that treat nature and the soil with care. Manual labor is an important factor and all the people involved in production are also paid fairly.

How can consumers tell the difference between good and bad baby care?
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Apart from individual components such as the fragrance, the use of organically grown raw materials is a must in my eyes. Baby skin is so thin and permeable to all substances it comes into contact with, and unfortunately this also applies to harmful substances. It should therefore be a matter of course to pay attention to appropriate quality here.

What exactly does certified organic mean?
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For us, it was a matter of course from the outset that the entire Alma Babycare range would be certified by Austria Biogarantie.

As there are no uniform regulations at European level, we rely on private standards. The COSMOS standard, Natrue and ECEAE are international guarantees for corresponding raw materials and production. In Austria, there is the "Organic Cosmetics and Natural Cosmetics" code chapter, which is certified by Austria Biogarantie. The quality seals of these certifications can always be found on the packaging of the products. This provides some orientation in the existing flood of products.

However, many manufacturers have simply developed their own emblems that suggest that the cosmetics have been produced or tested accordingly. However, this is not the case; the products merely comply with internal standards. It is important to know that natural cosmetics are not the same as organic cosmetics, but that the latter is a sub-area. This is because active plant ingredients can of course also come from non-organic cultivation.

What happens to the care products once we have applied them?
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In contrast to kerosene or silicone oils, plant based oils can be easily absorbed by the skin. Although they form a film that feels smooth and pleasant when applied, the skin is hindered in its function by the foreign substances that it does not know what to do with and loses important abilities in the long term. Plant oils differ enormously in this respect, simply in terms of their chemical structure. The skin is able to incorporate oleic acids and secondary plant substances such as antioxidants or vitamins directly into the cell membrane. This applies all the more to the thin, permeable skin of babies.

What should I bear in mind when using essential oils?
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Essential oils are a highly concentrated plant product. We are particularly concerned about using only organically grown material because any chemicals used in the production of essential oils accumulate. We often hear that essential oils cause skin irritation due to their high concentration - in our experience, this is almost never the case with organically grown products. In most cases, these are oils that have been extracted from conventionally grown plants or that are no longer fresh when used. The dosage also plays an important role - especially with baby products, "less is more" applies here.

Which oils are used for ALMA?
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Apricot kernel oil has a very delicate scent that blends beautifully with the body scent. This is very important for babies and bonding because the mother's scent is not masked. So baby and parents can smell each other well.

Avocado oil is a multi-talent, it has an almost waxy character, gives the skin a velvety feel and protects very well. At the same time, it penetrates deep into the skin.

We chose poppy seed oil because it absorbs particularly well and easily into the skin, it is very delicate and also a great regional product.

As far as the fragrances are concerned, we opted for "child-friendly" aromas that adults also like to smell.

Mandarin is a calming fragrance and at the same time a real "happiness maker".

Benzoin envelops and provides protection, like an aromatic blanket.

Rose geranium is considered a mediator, it has a harmonizing effect and promotes communication.

Atlas cedar is this huge, strong tree that provides incredible support and roots - this is good for both baby and parents during this turbulent time. The oil with its woody aroma also has a stabilizing effect on the skin and acts as a kind of anti-histamine.

What makes ALMA Babycare so special?
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They are reduced, almost minimalist feel-good products with that certain something and made from very, very high-quality ingredients. An oil is a simple product in itself and the quality of the raw material is incredibly important.

We have deliberately chosen restrained aromas so as not to interfere with the fragile balance of scent between parent and child. All products are very mild and gentle so as not to disturb baby's sensitive skin in its development.

Where are ALMA Babycare products produced?
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The products are developed, tested, mixed, stirred and bottled in our factory in Vienna's 2nd district. A very elaborate, quality-assured and careful process.

Who are the suppliers?
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Our producer knows all the suppliers personally. You can be sure that all plants and natural raw materials come from small, controlled organic farms. The farms treat nature and the soil with care and extract the highest quality oils from leaves, fruits and seeds.

How where ALMA products created?
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The recipes for the products were developed together with biochemist, aromatherapist Dr. Doris Brandhuber.

What was important to us?
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We wanted to combine the highest quality and best raw materials from nature in an irresistibly fragrant overall composition that is specially tailored to the special needs of delicate baby skin.

Credit cards
Orders & Payments
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You have the option of paying online by credit card (Mastercard, Visa, American Express). If you wish to pay by credit card, you must enter your number, name, expiration date and the 3-digit security code. Payment by credit card is processed by our certified contractual partner Stripe Payments Europe Ltd (www.stripe.com), which ensures the protection of your data. The amount will be debited directly from your credit card issuer.

Immediate bank transfer
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We also offer you the option of paying via your online banking account with Immediate bank transfer. To be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account with a PIN/TAN procedure. Payment via an online banking account is processed by our contractual partner SOFORT GmbH (www.sofort.com).

PayPal
Orders & Payments
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One of the easiest ways is to pay using your PayPal account. To be able to pay the invoice amount via PayPal, you must have a PayPal account or a credit card. The payment is processed by our contractual partner PayPal (Europe) S.à r.l. et Cie, S.C.A.(www.paypal.com). PayPal is a very secure payment method. All your purchases are subject to PayPal's buyer protection.

Is it possible to order samples?
Orders & Payments
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Due to our high product value, it is unfortunately not possible for us to send out free samples or sachets instead you can order our Discovery Set.

How long will it take for my order to arrive?
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Once you place an order with us, the parcel will leave the warehouse within the next 1-2 working days. As soon as the parcel has been handed over to the parcel service, you will receive a shipping confirmation and a tracking link via e-mail.

Delivery within Austria & Germany takes 1-3 business days. For all other EU deliveries, you can expect to receive your parcel within 3-6 business days. All international orders should arrive within 5-10 business days.

Which countries do you deliver to?
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We deliver worldwide. Details can be found under delivery time and shipping costs.

For deliveries to non-European countries or non-EU countries, additional country-specific import duties, customs clearance fees, customs clearance service fees and import sales taxes may apply. The amount of the fees depends on the country of delivery. These fees are to be borne by you.

What is your return policy?
Returns & Refunds
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Email us at hello@almababycare.com (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions. Kindly note: original shipping charges are non-refundable.

How can I claim an item?
Returns & Refunds
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Please send us a picture of the damaged item to hello@almababycare.com. Once we have received the proof, we will process your request as quickly as possible so that we can either refund the item or send you a new, undamaged item.

If you discover a defect within 30 days of receipt of the goods, please contact hello@almababycare.com directly by email.

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